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FAQ

Orders
1. How do I place an order?
Please read "Guide: How to Order?" (http://www.chaoticlabelz.com/page-42666.html)

2. Why my order was cancel?
Here's a few possible reasons:
a. Payment is not made within 24 hours. 
b. Item is out of stock. 
c. Item is no longer available. 

3. The item I want is out of stock, how do I know when it will restock?
Please contact "chaoticlabelz@gmail.com" for restock details. 

4. I already order & made payment for few days but there is no update regarding my order. What should I do?
Please contact "chaoticlabelz@gmail.com" for delayed order.

5. What if I order both Ready Stock & Pre Order items?
Orders will ship out altogether once Pre Order items arrive. If you would like to ship out seperately, please contact "chaoticlabelz@gmail.com" for more details. 


Payment Methods
1. How do I pay for my items?
At the moment, only Cash Deposit/ Bank Transfer is available. Details will be provided once order has been submitted. 

2. How long could I reserve the item?
Item will only reserve for 24 hours. 

3. I want to make payment within 24 hours but I am busy. Can I have more time to make payment?
If your order has pass 24 hours time limit, please order again once you are ready to make payment. (There's no guarantee that stock will be available. Please make payment asap to avoid disappointment.)

4. What if I bank in extra cash? Will I get my balance back?
Please state at remarks that you have bank in extra cash and we will contact you.

5. Do you accept any other currencies?
At the moment, we only accept Malaysia Ringgit (RM).

 

Delivery Methods

1. How long will I receive my Pre Order items?
Items usually arrive within 3-6 weeks. 

2. How long will I receive my Ready stock Items?
Items usually arrice within 2-3 working days. 

3. Do you do Cash on Delivery (COD)/ Pick Up?
At the moment, we only provide postage.

4. Do you have a store?
At the moment, we only operate online. 

5. Do you deliver to other coutries besides Malaysia?
At the moment, we only deliver within Malaysia. 

6. How much is postage fees?
a. West Malaysia: RM 7 (1-3 items)
b. East Malaysia: RM 10 (1-3 items)

Above 4 items, additional RM 1 for each 2 items.

 

Others
1. Do you provide dropship/ wholesale?
At the moment, dropship/ wholesale is not available.

2. Is bulk purchase available? 
Yes, it is available.

3. Can I get discount if I buy in bulk?
Yes, special rates will be given for bulk purchase.

4. I work/ own a saloon and I am interested in purchasing hair dyes. How do I contact you?
Please contact "chaoticlabelz@gmail.com" for any enquiries.

 

Can't find any questions you want, please contact us at WhatsApp 017-2980382 or email "chaoticlabelz@gmail.com"